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Development
That's
right there are but 4 ways to grow, and they are:
- Increase
the number of customers you serve.
- Increase
the number of times they buy from you.
- Increase
the average sales amount per transaction.
- Increase
efficiency and either reduce your costs or produce more with the
same costs.
Note: All too often business owners are told that the path to
greater profit is through cutting costs. Now, if there
is waste in your business, then cost cutting will help. But,
don't go too far because if you do you'll be shrinking rather
than growing your business.
When
you think about business development in these terms you can develop
a check list of ideas to try. Here are just one or two strategies
you could try. The list is endless, limited only by your vision.
To
increase the number of customers buying from you:
- Advertise
- Develop
you internet presence
- Send
direct mail
- Try
telemarketing
- Combine
a campaign of direct mail and telemarketing
- And
the list goes on, there's no limit to the kind of promotions you
can run
Unfortunately,
this is where most businesses stop in their quest for more profits.
It's the "bath-tup" form of marketing: First
you get customers in, but then (probably because you're so busy)
you don't pay attention to them So you lose them. Then the
cycle must be re started.
Can
you imagine the kind of profits you'd have if you could keep the
majority of customers you attract?
You
can. Read on.
To
increase the number of times your customers buy from you:
- Work
your customer list – call them, write to them or in appropriate
circumstances, visit them. After all they've already visited your
business and spent
money with you. They're the most likely to buy from you.
- Start a “frequent
flyer” club – or something along those lines.
- Offer a birthday
special
To
increase the average sales value of each customer transaction:
- Raise
you prices (I know – I don't understand how competitive your business
really is) it can be done.
- Package complimentary
products together for a higher overall price.
- Train you team
to cross-sell products and services. (again I understand
that it's not so much a team as it is a war -- but things can
change)
To
increase efficiency to cut cost or gain productivity:
- Train
you team
-
Write procedures for repetitive tasks to avoid “re-creating the
wheel”
-
Automate – bookkeeping, customer lists
Any
one of these four ways can make a difference.
But,
can you imagine how much you can accomplish if you can get them
all working together?
A
future article entitled “ Your profit improvement potential
” will show you the possibilities.